I traveled with two seniors, and they offered wheelchair on the booking process, once there they told us that golf carts will be available to transport them instead of the wheelchair. Popular attractions Puerto Morelos Town Square and Crococun Zoo are located nearby. Your contribution should be yours. Now Sapphire Riviera Cancun, Riviera Maya: See 10,650 traveller reviews, 10,529 candid photos, and great deals for Now Sapphire Riviera Cancun, ranked #11 of 40 hotels in Riviera … Who better to tell others about the free breakfast, friendly staff, or their comfortable room than someone who’s stayed at the property? My big disappointment was our dinner on the last night. Our waiter noticed and came outside - my partner explained he could not sit there anymore with the AC. We got up and left. Respect the privacy of others. The AC was blowing down his back and under his chair on to his legs (he was in shorts). Zona Federal Maritima Supermanzana 11 Manzana 9 Lote 10 Benito Juarez Puerto Morelos, 77580 Puerto Morelos, Mexico. Reviews are most valuable when they are original and unbiased. Sign up and we'll send the best deals to you, Booking.com B.V. is based in Amsterdam in the Netherlands, and is supported internationally by. Since the day I went to talk to them, the cart service was even worse. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. The first days the service was excellent, from day 3 the service was awful, sometimes they had to wait 15 or 20 minutes, and some days the cart never showed. in Riviera Maya Rated 5 stars Hotel and amenities were fantastic. The room sizes were big - ours had a fantastic view The kids all loved the water slides Nightly entertainment was good Staff is very friendly. Lovely hotel which makes no attempt to reduce their environmental impact. After their trip, guests tell us about their stay. Bars closed at 11pm. We'll allow the contributions to speak for themselves, and we won’t be the judge of reality. Also sometimes at the main pool the music was a little spastic. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. We went back to the restaurant we had been too most of the nights. We were preferred but felt like a regular guest. Now Sapphire Riviera Cancun reviews with Debbie, your #1 source for Now Sapphire Riviera Cancun, Riviera Maya: 10,535 Hotel Reviews, 10,419 traveller photos, and great deals for Now Sapphire Riviera Cancun, ranked #9 of 39 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. #11 of 40 hotels in Puerto Morelos. The beach was awful. Now Sapphire Riviera Cancun, Riviera Maya: See 10,589 traveller reviews, 10,505 candid photos, and great deals for Now Sapphire Riviera Cancun, ranked #9 of 39 hotels in Riviera … Food was mediocre. Now Sapphire Riviera Cancun, Riviera Maya: See 10,653 traveller reviews, 10,532 candid photos, and great deals for Now Sapphire Riviera Cancun, ranked #11 of 40 hotels in Riviera … That's how we know our reviews come from real guests who have stayed at the property. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. It was always a wait. The hotel looks great and we really enjoyed it! However, the buildings were pretty run down - more than damage from weather. Music was coming from both sides of the pool and it was two different type of music killing my ears. We'll also provide transparency over the status of submitted content. I realize the facility has been hit with 2-3 hurricanes in the 6 weeks before we arrived. Always asking if they could be of help and answering basically all of our information inquiries. At this point, my partner who had been shivering the whole time said he couldn't even feel his legs & feet as the AC was so cold blowing on him. Now Sapphire Riviera Cancun reviews with DebbiesCaribbeanResortReviews.com - Caribbean Hotels reviews, Mexico Hotels reviews and travel information. The water is not beautiful like many Caribbean resorts. One big THANKS to those associates driving those carts. After a review has been submitted, you can modify it by contacting Booking.com customer service. Amenities were awesome! Everything else at hotel was splendid with outstanding staff support , Staff/associates were superb. Now Sapphire Riviera Cancun is rated "Very good" by our guests. The room didn’t have toiletries or hair dryer as advertised. This meant the sea at Now Sapphire is full of plastic. See 10,644 traveller reviews, 10,528 candid photos, and great deals for Now Sapphire Riviera Cancun, ranked #11 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Nice rooms and bathrooms. And they had to walk even under the rain. All we ask is that you follow a few simple guidelines. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Didn't go to beach ☹️ as there was to much algae. We paid for extra amenities which seemed like we got what everyone else got. I had just been to other hotels down the riveria whilst travelling and everyone else had metal or biodegradable straws. Unfortunately, that never happened...we got our appetizers, all was good. First, I was disappointed they stuck us in an odd corner. Minimalist architecture and décor, both inside and out, with a tropical feel. Plenty of room. Now Sapphire Riviera Cancun, Riviera Maya: See 10,617 traveller reviews, 10,513 candid photos, and great deals for Now Sapphire Riviera Cancun, ranked #9 of 39 hotels in Riviera … Keep the content on Booking.com relevant and family-friendly, without limiting expression or opinions... 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